Choose who is in your care circle
Understand invitations, connected accounts, and the difference between app access and a phone contact.
Your connections are your choice
Family members and caretakers need an active connection to access a patient’s information in the app. Creating an account alone does not create that connection.
As a patient, you can manage the people you invite from Profile → Care team.
How a connection works
For an email invitation, the invited person needs to use the same email address and account type as the invitation.
- 1
You send an invitation
Choose Family or Caretaker.
- 2
They use the matching account
The email and account type must match.
- 3
The accounts are linked
The person has access for their role.
Pending and linked are different
- Pending
- An invitation is waiting. It is not the same as an active connection.
- Linked
- The person has an active connection to the patient. Their role determines which views are available.
A phone contact is not an app account
An extra phone number in your care team can be used for calls in your emergency flow. Adding a phone-only contact does not give that person access to your information in the app.
Remove an invitation or access
Open Profile → Care team and find the person. Remove a pending invitation, or choose the remove-access action for a linked person. Read the confirmation before continuing.
Removing access does not delete the other person’s account. It also cannot recall a report they have already downloaded or shared.
Keep sign-in details private
Each person should use their own account. Do not share your password or verification codes. If you are unsure who is connected, review your care team with someone you trust.