Find missing or outdated information
Check your account, patient selection, and connection.
What to do
Check the context
Make sure you are in the right account and viewing the intended patient and date.
Connect and reopen
Use a stable connection and reopen the app. Check whether the record is visible on the device that entered it.
Protect local data
Do not clear app data or reinstall as a first step. Tell support which kind of entry is missing and when it was last visible.
Updated: 10 November 2026