Fix a missing invitation or patient
Check which account the patient invited and whether the connection is active.
What to do
Check the invitation address
Look in spam. Ask the patient to check the exact email and role in their Care team.
Use the invited account
Sign in with that address and role. An invitation for Family will not link a Caretaker account.
Check the status
If it still shows Pending or the patient is missing, reconnect and sign in again. Ask the patient to resend if the invitation is still open.
Updated: 10 November 2026